Grievance Redressal Policy

In strict compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, BharatYatra has instituted a formal and transparent Consumer Grievance Redressal Mechanism.

• Step 1 (Submission): Submit your grievance stating your full legal name, registered mobile number, booking reference (if applicable), and detailed description of the dispute to pandyakaushal294@gmail.com.
• Step 2 (Acknowledgment): Within 48 hours of receipt, an official Grievance Ticket Number will be generated and issued to you with an assigned case officer.
• Step 3 (Investigation & Resolution): Our compliance team coordinates with relevant travel partners, hotel operators, or banking gateways to deliver a formal, written resolution within 30 calendar days.

If you remain dissatisfied with the decision of our Grievance Officer, you retain full statutory rights to approach the National Consumer Helpline (NCH), consumer dispute redressal commissions, or competent judicial courts in Ahmedabad, Gujarat, India.