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Back to HomeVersion 1.1 • November 2026
Reservation Standards & Terms

Booking Policy

Official rules governing traveler identity accuracy, voucher validation, check-in requirements, and payment settlement across BharatYatra.

01

Booking Confirmation & Vouchers

A booking on BharatYatra is legally confirmed only when payment authorization has been settled in full and an official digital Confirmation Voucher containing a unique reference number (e.g., BY-BK-XXXX) is issued to your registered email address and traveler dashboard.

Presenting a digital or printed copy of this voucher along with government-approved photo identification is mandatory at all check-in points and boarding terminals.

02

Traveler Identification & Name Discrepancies

All traveler names, age declarations, and identification credentials entered during the booking process must match exactly with official government photo identification (such as Aadhaar Card, Passport, Voter ID, or Indian Driving License).

Protected Sanctuary Areas: Wildlife sanctuaries (such as Sasan Gir National Park) and border check-posts (such as Rann of Kutch Dhordo checkpoints) enforce strict identity verification. Boarding or entry refusal resulting from name mismatches is solely the traveler's responsibility.

03

Hotel Check-In & Accommodation Rules

  • Standard Hotel Timings: Check-in is typically 12:00 PM or 02:00 PM; check-out is 10:00 AM or 11:00 AM unless explicitly noted otherwise. Early check-in or late check-out is strictly subject to room availability and supplier discretion.
  • Child Policy: Children under 5 years generally stay complimentary using existing bedding. Additional beds or meals will incur extra charges as per individual property policy.
  • Primary Guest Mandate: The primary guest checking in must be at least 18 years of age and present a physical government ID.
04

Payment & Currency Settlement

All bookings are transacted in Indian National Rupees (INR / ₹). Prices displayed are inclusive of applicable Goods and Services Tax (GST) unless otherwise indicated. Payments are processed securely via RBI-regulated payment gateways supporting Cards, UPI, NetBanking, and verified digital wallets.

Questions or Legal Inquiries

Official Grievance & Compliance Office

For formal policy inquiries, cancellation escalations, or data privacy requests, our compliance team is available through the official registered channels:

TELEPHONE HOTLINE+91 96242 82521Mon - Sun: 08:00 AM - 10:00 PM IST
REGISTERED OFFICEBharatYatra TechnologiesDholka, Ahmedabad, Gujarat 382225, India

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